Frequently asked questions
What payment method do you accept?
All major credit cards and Paypal
Will I be charged taxed?
Only if you live in California.
Why does my tracking info say invalid/not available/not found?
Allow up to 24-48 hours for the post office to update.
Will you be restocking?
Only select items. Subscribe to our newsletter for any updates on restocks.
What is your return policy?
We do allow returns 14 days from shipped date. For more info click here.
Will I receive my money back after I return?
No, you will receive store credit in a form of a Gold Soul gift card to the email provided.
Are your handmade jewelry made from real gold?
No. All jewelry are not real gold. Which also explains the pricing to be very reasonable compared to real gold jewelry.
What type of chain are used for the handmade jewelry?
Chain style and color varies. Aluminum.
Will jewelry tarnish and turn skin green?
Yes it can be possible.
Why is my email not being responded?
Allow 2-4 business days for a response. Emails are answered in the order it was placed during operating business days. ( Weekends are closed )
My return was denied, what now?
You will be subject to additional charges for returning item/s back to you. Payments will need to be sent via Paypal. Contact us.
My tracking says my package was delivered, where is it?
Contact the USPS Customer Service for help locating your package
Call 1-800-ASK-USPS® (1-800-275-8777) or email here.
Can I add a gift note?
Unfortunately, we're not set up to accommodate the inclusions of gift notes.
How do I contact you?
Email at email@example.com
Please include full name, detailed message and order number if available. Please allow up to 24-48 hours for a reply.